Shipping/Return

SHOP POLICIES
You are purchasing a one-of-a-kind, handmade piece and can expect subtle variation in size, color, and traits from piece to piece. Great care is taken to ensure that item characteristics in product images are accurate, however please be aware that there may be display differences from screen to screen. Therefore it is in your best interest to read the product description thoroughly before purchase to understand the product’s dimensions and inherent characteristics. Please reach out if you have questions about an item before purchase.
Customized items will be shipped in 5-6 weeks.
·    You will be notified with the tracking details once your order is shipped. 
·    To ensure timely deliveries, please provide the complete & accurate shipping address including pin code and mobile number.
·    Currently we are not shipping internationally.
     
**Please note that Weekends and Public Holidays are not considered as working days for shipping & deliveries.

SHIPPING CHARGES 

· Shipping charges vary based on the product, its size, volume and the final shipping destination. 
·   You will be notified of the complete shipping charges at the time of checkout.

CARING FOR YOUR CERAMICS

All pieces are food safe, microwave safe, and dishwasher safe unless otherwise stated in the product description or sculptural handbuilt pieces. That being said, handwashing is always preferred to extend the life of your handmade piece. If you have any questions about caring for your ceramics, please don’t hesitate to reach out. Dainty pieces with thin walls or delicate features are more likely to crack or chip if handled roughly, so please handle with care.These types of items are best cleaned by hand gently. To avoid thermal shock, preheat the oven to the desired
temperature before placing the ceramic ware in it. Allow the ceramic ware to heat up gradually with the oven. If the ceramic ware is cold, such as from being stored in the refrigerator, allow it to come to room temperature before placing it in the oven. This will help to prevent the ceramic ware from cracking due to the sudden change in temperature.

SUSTAINABILITY & PACKAGING

I use recycled paper and cardboard for packaging and I am looking into using biodegradable materials for the same.  I try and re-purpose bubble wrap and any other plastic fillers while packaging orders and hopefully will be able to stop using even those, in the near future. This is a small step from my side to minimize my carbon footprint and contribute to a greener planet.

RETURNS & REPLACEMENTS

Due to the fragile nature of ceramics, we do not accept returns. In case there is any damage in transit, you need to notify us with an email within 24 hours of order delivery withproper video/images of damaged goods and we will replace your order.
Before accepting shipments of our products from the delivery personal, please ensure that it is in good condition and has not been tampered with.